• No products in the cart.
Back to Top

SUPPORT

Faq Section

Lorem ipsum dolor sit amet Lorem Ipsum. Proin gravida nibh vel velit auctor aliquet. Aenean sollicitudin, lorem quis bibendum auctor, nisi elit consequat ipsum.

SUPPORT FORM

1. General

(1.1) WHO ARE RAWFX AUDIO ?

We are a small group of music producers, passionates, and creative minds.

(1.2) WHERE ARE YOU GUYS LOCATED ?

We are from Rotterdam, that is located at the south-west of the Netherlands.

(1.3) CAN I GET IN TOUCH WITH YOU ?

Sure you can! Just send us a message from the contact page. For technical or sales questions, please use the form at the left side of this page!

2. Account

(2.1) DO I NEED AN ACCOUNT TO PLACE AN ORDER ?

Simply, yes. With an account you can keep your sales and downloads safe at one place. If you ever need it, you can simply login and watch you purchase history.

(2.2) HOW CAN I CHANGE MY E-MAIL ?

You can change your e-mail within your account. Please be aware that you need need your login credentials.

(2.3) I LOST MY LOGIN CREDENTIALS. HOW CAN I RETRIEVE THEM ?

You can retrieve your password on the login page. If you also don’t know your login e-mail or don’t have access to your registered e-mail anymore, please fill out the support form on the left side of this page.

3. Payments

(3.1) WHICH PAYMENT OPTIONS DO YOU OFFER ?

All payments on our website are handled by our dutch provider ”Mollie”. They offer Paypal, Ideal, Creditcard, Stripe, and many more. You will have access to your files immediately after the payment has succeeded.

(3.2) MY PAYMENT OPTION IS NOT LISTED, IS THERE ANOTHER OPTION ?

If your preferred payment options is not listed, please contact us via the support form on the left side of this page, and we will try to look for a solution.

4. Downloads

(4.1) WHERE CAN I FIND MY DOWNLOADS ?

You can find your download in your account under the downloads tab

(4.2) MY DOWNLOADS ARE SLOW OR INTERUPTED, WHAT CAN I DO ?

Please make sure you are using a stable and fast internet connection. When you don’t have access to fast internet at home, we recommend for bigger files, such as the Hardstyle Toolbox, to download the files at another location and transfer the files to a USB drive.

5. Hardstyle Toolbox

(5.1) CAN I JUST DOWNLOAD IT AND START PRODUCING MUSIC ?

No. Hardstyle Toolbox is a VSTi plugin and requires a DAW (Digital Audio Workstation) to run. It is an add-on virtual instrument to be used with your existing music software.

(5.2) WHAT FREE PROGRAMS CAN I DOWNLOAD NOW TO RUN THE HARDSTYLE TOOLBOX PLUGIN ?

WINDOWS: For Windows there are free trials and free (legal) downloads of Cubase everywhere. FL Studio also is available as a Free Official Download, as is Sony Acid Pro.

MAC: If you own a Mac, you can use it in Garageband, which comes pre-installed on every Mac. There is also a Free (official) Trial of Ableton Live for Mac users available, in addition to several other programs out there.

(5.3) DO I NEED ANY ADDITIONAL HARDWARE OR EQUIPMENT ?

No. Aside from the host music software as mentioned above, you do no need any additional hardware. Having a MIDI Controller keyboard makes operation more efficient, but everything can be done with your mouse and keyboard in most programs. Ofcourse a decent soundcard and speakers of headphone are recommended but not mandatory.

(5.4) WHAT PROGRAMS CAN ACTUALLY RUN THE HARDSTYLE TOOLBOX PLUGIN ?

Hardstyle Toolbox runs on Studio One, Cubase, FL Studio, Sony Acid, Ableton Live, Acoustica Mixcraft Pro, Logic Pro, Garageband and much more. Pro Tools must have a VST to RTAS Wapper/Converter installed. It does not currently work in Reason.

(5.5) WHAT IF IT DOESN’T WORK WITH MY SOFTWARE OF COMPUTER ?

When the Hardstyle Toolbox plugin doesn’t work of you experience any difficulties, please don’t hesitate to contact us trough the support form on the left side of this page.